Orders are shipped from our warehouse in Poughkeepsie, NY (USA). Orders over $99 are shipped free by UPS Ground. Unless otherwise indicated or agreed, orders are shipped within 3 days. We are not responsible for any shipping delays caused by the carrier.
We want you and your furbaby to be absolutely happy with their new bed or toy, and if they are not, you can return the item within 7 days as long as it is unused and in the same condition it was received in, and in its original packaging with the labels attached. Toys taken off their pack and beds without their tag cannot be returned.
Once we receive your returned item, our team will inspect the item. We will send you an email once the request has been processed to let you know if your return was approved. If approved, the money will be refunded to your original method of payment. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.
After you’ve submitted a return request to firstname.lastname@example.org, we will send you a PDF of a return shipping label. Please print it out and affix to to your package.
You are responsible for paying for the return shipping costs. We will deduct the cost of return shipping from your refund if you use our label, or you may ship at your own expense, and we will make a full refund of your purchase.
FINAL SALE ITEMS
If the item is marked “final sale”, it does not qualify for a return and cannot be refunded.