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Terms and Conditions

Ordering

Terms

We accept Visa, MasterCard and Discover and purchase must be made prior to shipping.

Shipping

Orders are shipped F.O.B. (Kingston, NY), usually by UPS. Unless otherwise indicated or agreed, orders are shipped within 1 week. Out of stock items will be put on backorder, unless the customer requests otherwise. We are not responsible for any shipping delays caused by the carrier. We are not responsible for shortages when shipments are sent to a third party other than the Customer.

Special Orders

All pricing and timing on special orders will be separately negotiated and terms agreed to by both parties. Special orders cannot be cancelled or returned.

Claims and Returns

Customer is responsible for inspecting the merchandise upon receipt. Claims for shortages and/or defective merchandise must be made within 7 days of receipt. Returns are accepted with prior approval only, and must be made within 7 days of receipt of the shipment. On flawed items, we will pay return freight charges and replace the items or credit your account. We will not accept any worn or damaged items. Please keep damaged packaging for 48 hours to help us process insurance claims on shipping damage.

Product Photography

Distinctly Himalayan Imports retains the copyright on all photography found on our website and our printed materials. Use of these images is expressly forbidden without permission. Contact us for use of these photographs.

Disclaimer

Due to the handmade nature of our items, please allow for some variation in color and texture from the images shown. Distinctly Himalayan Imports cannot guarantee variances in size, construction and color of items. Prices are subject to change without notice. All merchandise will be shipped at the prices in effect at the time of shipping. Distinctly Himalayan reserves the right, at its sole discretion, to change or discontinue items. All orders are subject to availability. Customers will be held accountable for all costs associated with collection of past due funds, including attorneys fees.

If you should have any questions about our Wholesale Terms and Conditions, please call us at 1-845-876-6331, or send an e-mail to sales@distinctlyhimalayan.com.